Never Ask “Why”

—Chris Voss

Limit discourse to “how” and “what” and sometimes “why” questions. I’d say probably rarely “why”, because anytime I ask you “why”, it’s an accusation. People never ask anybody “why?” unless they think you’re wrong. “Why do you want that?” or “Why did you do what you did?” Change your “why” to “what”. “What made you want that?” or “What caused you to do what you did?” Why is always an accusation, and unless you very carefully calculate for it, you don’t want the defensiveness it’s going to create.


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